1833年,比利时人()发明了“转盘画面影像镜”,也叫“诡盘”。
A、约瑟夫·普拉图
B、约翰·列侬
C、大卫·林奇
D、玛尔蒂妮·弗兰克
烫金的名字——个性化服务的启示比利时某电脑公司董事长穿梭于北京与布鲁塞尔之间已有多年,开始是与我政府官员洽谈筹建一个项目,洽谈成功后又多次前来研究筹建的具体事项。现在项目已经就绪,董事长先生又专程前来检查开业前的准备工作。每次来京,他都下榻在王府饭店6楼的一个豪华套间内。今天他风尘仆仆地走出机场,饭店派往机场的代表已举着牌子在出口处迎候多时了。一阵短暂寒暄之后,汽车载着董事长风驰电掣般朝着首都的市中心驶去。比利时客人自己都说不清已经来过王府饭店几次了。董事长来到早就为他准备好的套房里,一切与往常一样,照例先沐浴,再稍事休息。当他打开衣柜取睡衣时,一个惊喜的发现在他眼前一亮,原来睡衣左胸绣上了他的名字,因为是金线绣的,所以特别醒目。他记得上次来北京还是两个月之前的事,那时也是这样的一件睡衣,没有什么特别之处,时过境迁短短两个月,便受到如此特殊的重视和礼遇,顷刻间,一种自豪感油然而生。他从洗手间走出,到沙发上坐下,抽出一支烟,随手从茶几上拿起火柴,无意中发现自己的名字又被印在了火柴盒上,且是烫金的,不由得又是一大惊喜。他走南闯北,到过世界各地很多五星级饭店,这样高档次的礼遇还是平生首次享受到。他把火柴盒前后左右仔细端详起来,烫金工艺还真精巧,于是不禁赞叹道:“真难为了王府饭店的真心实意。”董事长一手夹着香烟,站起身慢慢踱到桌前。出于好奇,他下意识地打开了那本再熟悉不过的《服务指南》,又是一个使其格外开心的意外,他的名字赫然醒目地印在了信纸、信封上,也是烫金的!“回到布鲁塞尔,我一定要把在中国王府饭店受到的礼遇告诉比利时人。”他抑制不住深深的感激之情,发自内心地自言自语着。上述案例对于个性化服务给了我们哪些有益的启示?请在下列选项中选择合适的答案。()
A、饭店业服务的对象是有七情六欲、千差万别的人,仅仅靠规范化服务是不够的。
B、要做好优质服务,必须是规范化服务与个性化服务相结合,个性化服务是规范化服务更深层次的发展、是在更高层次上满足顾客需要的服务。
C、任何一家饭店都有必要在规范化的基础上向个性化服务发展。
D、个性化服务需要投入大量的精力和成本,不是所有的饭店都可以承受的。
E、这种个性化服务的程度与顾客所付出的代价是成正比的。服务也是商品,必须实现等价交换。
F、个性化服务的精髓是在规范化服务的基础上把每一位客人都当成有血有肉的人,从心里关心他们。只有善于揣测客人个别的、特殊的、潜在的需求,才能做好针对性服务,使服务不流于表面化。
Maybe you know that the letter “V” stands for Victory in western countries. But do you know the _11_ of the sign?
During World War II, Europe was occupied by the Germans. A lot of people _12_ to Britain. Among them was one Belgian (比利时人 ) _13_ Victor Dalveli. He loved his country very much. And every day, he used shortwave radio to broadcast to the Belgian people, calling _14_ them to resist the German occupies. On the last day of 1940, he asked his countrymen to write the _15_ “V” wherever they could to show their determination to win the final victory. In a few days, it appeared everywhere.
_16_ , it spread to the other occupied countries in Europe. Because it was simple and _17_ it soon became very popular. When friends met, they stretched out _18_ middle and index fingers to greet each other.
At that time, in certain restaurants, knives and forks were placed in such a way _19_ form. a “V”. And in some clock shops clocks were purposely stopped _20_ 11:05 to show the sign of “V”.
A. meaning B. shape C. history D. definitionA. had escaped B. escaped C. have escaped D. escapeA. naming B. being named C. named D. to nameA. up B. out C. on D. offA. letter B. alphabet C. expression D. wordA. Latter B. Later C. Late D. LatelyA. meaningful B. energetic C. magnificent D. interestingA. his B. their C. one's D. everybody'sA. in order to B. so as to C. so to D. as toA. on B. in C. by D. at国家主席***在访问比利时时曾指出,我们要建设文明共荣之桥,把中欧两大文明连接起来。中国是东方文明的重要代表,欧洲则是西方文明的发祥地。正如中国人喜欢萘而比利时人喜爱啤酒一样,茶的含蓄内敛和酒的热烈奔放代表了品味生命、解读世界的两种不同方式。但是,茶和酒不是不可兼容的,人既可以酒连知己千杯少,也可以品茶品味品人生。中国主张和而不同,欧洲主张多元一体。中欧要共同努力,促进人类各种文明之花竞相绽放。
结合材料,运用文化多样性的知识,说明中国茶和欧洲酒为什么可以兼容并存。