Mary’s ______ was whether to go to the party in her old dress or to stay at home.
The commission presented its report in January and this was broadly ______ in July of that year.
The ______ behavior of John’s aroused great concern among his colleagues.
Do you remember last summer, when furious travelers were pounding on Congress to do something about airline customer service? Airlines promised to improve, and they adopted new standards just before Christmas. But as another summer nears, plenty of experienced travelers don’t see much improvement in customer service overall.This month, the Department of Transportation’s (DOT) inspector general’s office will issue its first critical article on whether airlines are honoring their promises. One survey suggests problems: The number of complaints to the DOT about the top 10 airlines in the first quarter soared 89% from a year ago.Hit last summer by passenger complaints and the threat of consumer-protection laws by Congress, 14 carriers voluntarily agreed to adopt a set of basic customer-service standards called Customers First. From immediate refunds to truthful reservation agents to toilets that flush during onboard delays, the “12 commitments” to passengers were introduced as a major effort to improve service. Since then, airlines have been redesigning websites, retraining employees and upgrading technology. Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to document whether each airline is doing what it promised. Mead cautions travelers shouldn’t expect too much. Most of the promises are aimed at better communication with customers, not problems free flights.“We think passengers, both business and leisure, perceive travel as more of a quarrel these days,” spokeswoman Shelly Sasson says. “Some of this is perception, but a lot is reality.” “And when improvements are made, it takes a long time for them to be noticed”, she says. Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the top 10carriers. Still, its rate, along with other carriers, is up from last year. McCain and other lawmakers say new consumer protection laws aren’t out of the question if the industry’s voluntary program doesn’t work.56. The passage tells us that ______.57. Which of the following is NOT mentioned in the passage?58. Which of the following statements is closest in meaning to the sentence “Some of this is perception, but a lot is reality.” (Para. 5)?59. The author has written the last paragraph mainly to mean ______.60. In paragraph 1, the phrase “pounding on” means “______”.
I hope that our manager will ______ the problems at their roots.
Experts believe the large number of cancer cases in the area is ______ the new nuclear power station.