I hope that our manager will ______ the problems at their roots.
Do you remember last summer, when furious travelers were pounding on Congress to do something about airline customer service? Airlines promised to improve, and they adopted new standards just before Christmas. But as another summer nears, plenty of experienced travelers don’t see much improvement in customer service overall.This month, the Department of Transportation’s (DOT) inspector general’s office will issue its first critical article on whether airlines are honoring their promises. One survey suggests problems: The number of complaints to the DOT about the top 10 airlines in the first quarter soared 89% from a year ago.Hit last summer by passenger complaints and the threat of consumer-protection laws by Congress, 14 carriers voluntarily agreed to adopt a set of basic customer-service standards called Customers First. From immediate refunds to truthful reservation agents to toilets that flush during onboard delays, the “12 commitments” to passengers were introduced as a major effort to improve service. Since then, airlines have been redesigning websites, retraining employees and upgrading technology. Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to document whether each airline is doing what it promised. Mead cautions travelers shouldn’t expect too much. Most of the promises are aimed at better communication with customers, not problems free flights.“We think passengers, both business and leisure, perceive travel as more of a quarrel these days,” spokeswoman Shelly Sasson says. “Some of this is perception, but a lot is reality.” “And when improvements are made, it takes a long time for them to be noticed”, she says. Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the top 10carriers. Still, its rate, along with other carriers, is up from last year. McCain and other lawmakers say new consumer protection laws aren’t out of the question if the industry’s voluntary program doesn’t work.56. The passage tells us that ______.57. Which of the following is NOT mentioned in the passage?58. Which of the following statements is closest in meaning to the sentence “Some of this is perception, but a lot is reality.” (Para. 5)?59. The author has written the last paragraph mainly to mean ______.60. In paragraph 1, the phrase “pounding on” means “______”.
Experts believe the large number of cancer cases in the area is ______ the new nuclear power station.
Finding out information about these universities has become amazingly easy for anyone with the Internet ____.
I. Translate the following passage into Chinese on your ANSWER SHEET. (10%)As the economic downturn forces corporations and small businesses to shed jobs, one large employer still has the “help wanted” sign out: the U.S. government. Experts say the federal government’s civilian workforce of 2.8 million is likely to expand significantly over the next several years as it gears up to stimulate the economy, rescue troubled banks, overhaul health care and pursue other elements of President Barack Obama’s agenda. With the economy in turmoil, the stability of a government career now holds greater appeal. And it doesn’t hurt that the new boss, President Barack Obama, has encouraged citizens to consider public service—a marked contrast to predecessor George W. Bush, who disparaged government.
If you go to the graduation ceremony in such shabby clothes, they may think you are a(n)（ ）.