Many European countries adhere to the Madrid Agreement, which locates its __ in Geneva.

The After-sales Manager of your company proposes to set up a customer hotline to improve customer services. You have been asked to submit ideas on the rationale for such a proposal. Discuss, and decide together：

？The impoffance and necessity for setting up a customer hotline.

？Comparison of its cost and its impact on customer loyalty.

The After-sales Manager of your company proposes to set up a customer hotline to improve customer services. You have been asked to submit ideas on the rationale for such a proposal.

Discuss, and decide together：

？The importance and necessity for setting up a customer hotline.

？Comparison of its cost and its impact on customer loyalty.

Chameleons can change color to match their surroundings, which ______ (使得天敌和独猎物很难注意到他们).

听力原文：Man: Yesterday I bought this T-shirt in your shop. But it was too small for my son and my son wanted a blue one. So I want to change this white one for that blue one priced at twelve thirty-four. This white one is ten forty-nine. How much more will I have to pay you？

&8226;You will hear five short recordings.

&8226;For each recording, decide how much is the total amount the speaker is talking about.

&8226;Write one letter (A-H) next to the number of the recording.

&8226;Do not use any letter more than once.

&8226;After you have listened once, replay the recordings.

Amounts

A．51 pounds

B．17 pounds

C．2.16 pounds

D．1.85 pounds

E．16 pounds

F．1.36 pounds

G．2.42 pounds

H．1.35 pounds

For this part, you are allowed 30 minutes to write a composition on the topic On a Harmonious Dormitory Life. You should write at least 120 words following the outline given be low in Chinese:

On a Harmonious Dormitory Life

听力原文：Man: My wife, my children and I are going to visit Edinburgh for 3 days. We need a small room and a large room with a double bed. If a small room is 5 pounds a day and a large one is 12 pounds a day, how much will we pay for our stay？

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