The After-sales Manager of your company proposes to set up a customer hotline to improve customer services. You have been asked to submit ideas on the rationale for such a proposal. Discuss, and decide together：
？The impoffance and necessity for setting up a customer hotline.
？Comparison of its cost and its impact on customer loyalty.
The After-sales Manager of your company proposes to set up a customer hotline to improve customer services. You have been asked to submit ideas on the rationale for such a proposal.
Discuss, and decide together：
？The importance and necessity for setting up a customer hotline.
？Comparison of its cost and its impact on customer loyalty.
They always give the vacant seats to ____ (谁先来的那个人).
For this part, you are allowed 30 minutes to write a short essay entitled Optional Courses. You should write at least 120 words following the outline given below in Chinese:
选修课给学生带来很多好处2．选修课也对学生产生一些负面影响
3．我的观点
Optional Courses
For this part, you are required to write a composition on the topic Choice of Friends according to the following outline (given in. Chinese). Your composition should be no less than 120 words. Remember to write your composition on the Answer Sheet 1 clearly and neatly.
有人喜欢结交与自己相类似的朋友。有人喜欢结交与自己完全不同的朋友。我的看法。Choice of Friends
George are forgot what they ______and always repeated themselves.
听力原文：Man: Yesterday I bought this T-shirt in your shop. But it was too small for my son and my son wanted a blue one. So I want to change this white one for that blue one priced at twelve thirty-four. This white one is ten forty-nine. How much more will I have to pay you？
&8226;You will hear five short recordings.
&8226;For each recording, decide how much is the total amount the speaker is talking about.
&8226;Write one letter (A-H) next to the number of the recording.
&8226;Do not use any letter more than once.
&8226;After you have listened once, replay the recordings.
Amounts
A．51 pounds
B．17 pounds
C．2.16 pounds
D．1.85 pounds
E．16 pounds
F．1.36 pounds
G．2.42 pounds
H．1.35 pounds