文员从事信访工作，在处理顾客或其他人的来信时，不应（）。

A、拆开后信纸在后、信封在前，一并装订，有转办单的放在信纸前面一并装订

B、对写信人的各项情况逐项登记

C、处理信件按照“分级负责、归口办理”原则，进行转办、交办或自办

D、对问题复杂、调查处理的时间较长的信件，应复信作解释和答复

Section B (5points, 1 points each)

Directions: In this task, there is a passage with 5 questions (51 through 55). Read the passage carefully. Then answer the question in the fewest possible words. The answer should be written after the corresponding numbers on the Answer Sheet.

There is BUSINESS LETTER here. After reading the letter you should answer the 5 questions following it. Just write a word or a phrase for each answer.

May.16, 2005

Dear Sir,

Your name was given to us by Messrs.J.Aanny & Co., who has been our regular customers for some years. We understand that you are one of the largest manufactures of handmade art and craft products in your country, and we want to avail this opportunity to express our hope of establishment of business relations with you.

We are the leading dealer in art and craft products in this district where Chinese handmade art and craft items are especially popular. Will you please send us a copy of your catalogue and current price list for your art and craft products？

We have recently received many inquires from our retailing shops about the said items. We are sure there would be brisk demands on our side. If the quality of your products is satisfactory and the prices are reasonable, we will place regular orders for considerably large numbers.

We would like to know whether you are able to allow us a special discount, say 6%. This would enable us to maintain the favorable selling prices in this area.

We are looking forward to hearing from you in the near future.

Yours sincerely,

How did the addresser(写信人) know the addressee's(收信人) name？

From______.