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This is the first time I (see) __ such a terrible scene.

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What is an offer?

She is So good at playing table-tennis that _______ (她可以把球打在她想要的地方).

Why does the author believe the digital divide will narrow rather than widen in the years ahead?

Onlyinthisway_________(我们才能找出主要矛盾).

&8226;Read the text below about customer care.

&8226;In most of the lines 41-52 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.

&8226;If a line is correct, write CORRECT on your Answer Sheet.

&8226;If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.

Customer care

Apart from ensuring that an efficient electricity supply for our customers, NatElectric provides an invaluable service in other areas

as well. While our Customer Helpline (charged at local rates) is thefirst point of contact with when you want to make an enquiry andwe receive a huge number of calls from customers - onaverage, there are 50000 calls a one week. Available 24 hoursa day, seven days a week, 365 days a year, our Helpline on advisorsaim at to answer 95 per cent of all calls within 15 seconds. Thereare more than 200 advisors, working in around the clock toprovide for this service, backed by a further 80 support staffwho do handle any necessary paperwork. Although our targetis to reply to letters within 10 working days, NatElectric regularlyresponds within three to four days, and we are especially proud of thevery high standards achieved of our customer relations team.

(41)

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