Read this part of a letter
Dear Sir or Madam
Our Order Number 8044P
On 13 May, we ordered six packs of A4 photocopy paper and one bottle of printer's ink from you. When we received this order, we found that the bottle were broken, and that the ink from the bottle had damaged all six packs of paper.
We should be grateful if you would replace these items, or arrange to credit us with their value.
Yours faithfully
Miguel Gomez, Office Manager
&8226;Write a reply to your customer
&8226;thanking him for his letter
&8226;apologising
&8226;saying what you are going to de about his complaint
&8226;promising better service in future.
&8226;Write 60-80 words on your Answer Sheet.
&8226;Do not include postal address.
How do you understand the first sentence in the second paragraph？
According last paragraph, the old national speed limit related to ______.
A good manager dares to take some risks.
They are afraid that there will be another depression________(除非经济状况发生根本性的好转) in the next few months.
______(没有一项发明获得如此多的表扬和批评)thanInternet．